Terms of Service

Terms of Service

Welcome to heilsrays.com. By using our website, you agree to the following terms and conditions. Please read them carefully.

1. Company Information

Dohrn Digital ApS
Solvej 2
3330 Gørløse
Denmark
CVR: 45580148
Email: support@heilsrays.com
Phone: +45 52703539

2. Use of Website

By accessing or using our website, you confirm that you are at least 18 years old and agree to be bound by these Terms of Service.

3. Products and Orders

All products listed are subject to availability. We reserve the right to limit quantities or cancel orders at our discretion. Prices are listed in your local currency and include VAT if applicable.

4. Payments

Payments are processed securely through our approved payment providers. We do not store your full payment information.

5. Shipping and Delivery

We ship to most countries. Delivery times and shipping fees are provided at checkout. We are not responsible for delays due to customs or third-party carriers.

6. Returns and Refunds

Please review our Return Policy for detailed information on how to return products. You must notify us within 14 days of receiving your item if you wish to initiate a return.

7. Intellectual Property

All content on this site (text, images, graphics, logos) is the property of Dohrn Digital ApS and may not be used without our written permission.

8. Limitation of Liability

We are not liable for any indirect or consequential damages arising from the use or inability to use our services or products.

9. Governing Law

These Terms are governed by the laws of Denmark. Disputes will be resolved in Danish courts.

10. Changes to Terms

We reserve the right to update or change these Terms at any time. It is your responsibility to review them regularly.

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Refund Policy

We want you to be fully satisfied with your purchase. If you are not happy with your order, please review our refund and return conditions below.

1. Right of Withdrawal (14-Day Return Policy)

As a customer within the EU, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day you receive your order.

To initiate a return, contact us at:

Dohrn Digital ApS
Solvej 2
3330 Gørløse
Denmark
Email: support@heilsrays.com
Phone: +45 52703539

Please include your order number and the reason for return.

2. Return Conditions

  • Items must be returned unused, in their original packaging, and in resellable condition.

  • Returns must be initiated within 14 days and received by us within 21 days of delivery.

  • You are responsible for return shipping costs unless the item was defective or sent in error.

3. Non-Returnable Items

We do not accept returns on:

  • Items marked as final sale

  • Products damaged due to misuse

  • Used items or items without original packaging

4. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

5. Damaged or Incorrect Products

If you receive a damaged or wrong item, contact us immediately with photo evidence. We will offer a replacement or full refund.

6. Questions

For any questions regarding your return or refund, email us at support@heilsrays.com.