FAQ

1. What kind of toys do you sell?
We offer a variety of creative and fun toys for children that encourage imagination, learning, and play. Our products are designed with safety and enjoyment in mind.

2. Are your toys safe for small children?
Yes. All of our toys meet EU safety standards and are tested for age-appropriate use. Please check individual product descriptions for specific age recommendations.

3. How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 4–8 business days, depending on your location. You’ll receive a tracking number via email as soon as your order ships.

4. Can I return a product?
Yes, you can return your order within 14 days of receiving it. Please visit our Refund Policy for full return instructions.

5. What if the item is damaged or incorrect?
Please contact us immediately at support@heilsrays.com with a photo of the issue. We’ll provide a replacement or full refund depending on the case.

6. Do you offer gift packaging?
At this time, we do not offer gift wrapping, but our packaging is neat and presentable for gifting.