Refund Policy

Return Policy 

At Heilsrays, customer satisfaction is a priority. If you're not fully satisfied with your purchase, we’re here to help.

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day you or a third party (other than the carrier) physically receives the product.

How to Exercise Your Right

To exercise your right of withdrawal, please contact us at:
Email: support@heilsrays.com
Phone: +45 52703539
Company Address:
Dohrn Digital ApS
Solvej 2
3330 Gørløse
Denmark

Please clearly state your intention to withdraw from the purchase, including your name, order number, and contact information.

Return Conditions

• Items must be unused and in their original condition and packaging.

• You are responsible for the return shipping costs.

• We recommend using a trackable shipping method.

Refunds

Once we receive and inspect the returned item, we will notify you via email. If approved, your refund will be processed to the original payment method within a few business days.